DMV’s decision earlier this week to suspend remote access to its queue systems in four Las Vegas offices and Reno is showing positive results in just the first few days, according to DMV Director Troy Dillard. “Early results indicate we are moving in the right direction,” said Dillard. “We did not take this decision lightly, understanding that many of our customers found the remote access to DashPass very helpful.”
The average daily wait time at Reno’s Galletti Way location previously was 132 minutes and is now is 93 minutes. A savings of 39 minutes per customer with an average customer volume of 872 per day, or the equivalent of 567 hours of customer time not spent waiting in DMV queues.
